For pharmacists, maintaining high productivity while ensuring patient safety and regulatory compliance is paramount. This daily workflow checklist is designed to help you organize your tasks, from patient consultations to medication reviews, ensuring no critical step is missed and documentation is thorough.
For documenting patient counseling and MTM sessions, CraftNote could reduce the manual note-taking burden, but it is not marketed as HIPAA-compliant, so confirm it meets your pharmacy's regulatory requirements before using it for any protected health information.
CraftNote records without a bot joining the call, transcribes and summarizes conversations, and pulls out action items automatically, which could support the 'document all patient counseling discussions' and 'record MTM session details' steps this checklist calls for. It works fully offline and stores data on EU servers with encryption and automatic raw audio deletion after 60 days. It is described as GDPR-compliant, not HIPAA-compliant, so verify it meets your compliance requirements before recording protected patient information.
Pros
- No bot joins the call, works for in-person patient counseling
- Automatically extracts action items, useful for tracking MTM interventions and follow-ups
- Works fully offline if your consultation area has weak wifi
Cons
- Not marketed as HIPAA-compliant; confirm fit with your pharmacy's compliance requirements before recording patient information
- No built-in EHR integration or drug interaction database
⚠️ Common Mistakes to Avoid
- Skipping thorough patient counseling due to time constraints.
- Incomplete or delayed documentation of clinical interventions (MTM, drug interactions).
- Failing to review patient's full medication profile before dispensing.
- Not effectively delegating tasks to pharmacy technicians.
- Neglecting to communicate critical patient information during shift handoffs.